Voice Atlas™ allows anyone to create and share unique and specific knowledge sets within your organization. With no coding necessary, organizations can setup, customize and deploy a bot in any website, integrate with productivity tools such as Microsoft Teams™, SharePoint, Slack, Workplace from Facebook and others via our API.
COVID-19 has accelerated the digital transformation strategy for many organizations while the expectations on the quality and reliability of the services delivered remain high regardless. Voice Atlas™ helps your organization move faster and agilely on your strategy by providing an easy-to-use, cost-effective, natural language Q&A solution called Chatlas™. Both customizable and deployable on your website in no time, it can also be integrated with many productivity tools
You can interact with your Atlas through many of the most popular productive and collaboration tools such as Microsoft Teams, Zoom, Workplace by Facebook, Slack, Microsoft SharePoint and more.
Make your Atlas available on any website you would like. Chatlas provides a customizable and secure web component that you can seamlessly integrate and use on your website in less than 10 minutes.
Providing correct and reliable information to your users is a key to success. Losing users is expensive. A bad customer support experience can make 3 out of 5 customers avoid engaging with your services at all. Voice Atlas™ provides useful analytics based on the interactions with your bot regardless of the channel used to interact with it. We make important information transparent, such as the confidence of a given answer, unanswered questions, and more. In conjunction with our Atlas Playground you will always be ahead to satisfy your users' demands.
Knowing how an Atlas is behaving is key to customer satisfaction and trust. That is why we offer useful data such as questions that were and were not answered and questions with a low confidence in the answer. This will help you fine-tune and improve the information you provide for your users.
You can download the statistics in CSV format which make it portable in case you would like to visualize them using a different application or include them on your preferred analytics pipeline.
Chatbots handle thousands and potentially millions of requests at the same time, answering mostly standard and routine questions. Leverage the power of Artificial Intelligence (AI) to free your personnel for more challenging tasks instead of answering the same questions over and over. With Voice Atlas™, any agent in your organization can update the knowledge set in real time and test it for correctness and preciseness in our Atlas Playground.
Verify the correctness, accuracy, and preciseness of the answers the Atlas is providing by testing on the Atlas Playground. You can assure your users receive reliable information and ultimately increase customer satisfaction, engagement and trust in your services.
We have made updating an Atlas easy and fast. There is no need for Machine Learning (ML) model training. Anyone allowed in your organization can update an Atlas and it will be live in less than 20 seconds.
An Atlas is a knowledge set, a collection of content items in plain text. An Atlas can be anything from a collection of flash cards related to a school subject to information about a company's products and services.
A request is any interaction with an Atlas; this could be a question or simply the word "hi." The interactions with Voice Atlas in the Playground are not considered a request so you can test as much as you want without affecting your monthly quota.
Try Chatlas™, our custom Chatbot, one of the integrations we make available to our customers. Click on the blue button at the lower right corner. Try asking "How can voice atlas help me?" or "how to contact customer support?."
For general inquires to request demos, quotes or features contact us at
info [at] voiceatlas [dot] com
Use the form below and someone from our team will be in contact.